MWEB is the WORST at 'customer satisfaction' - be very careful

I have been an MWEB client for some 20 years. I've seen their decline in service and customer satisfaction at a silly rate. It's now so bad with their restrictions and apathy towards their clients, that one is literally unable to send them something simple as an email when you need assistance. You're diverted to so called 'help pages' in a maze of frustration. No wonder so many others are heading to other suppliers. They refuse to be contacted by email, and don't think you'll get hold of them by calling, for you'll hold till the day you die (even when Covid-19 is not a factor). The 'help centre' is truly a joke, and you're assured to not have access to your account nor get any assistance on issues, at any given time. The CONTACT US page is literally there for entertainment purposes only. At their convenience, all issues have been "resolved", and don't think for one moment you'll get the chance to ask them about it or hell forbid, be able to contact them... Sadly, I have two accounts with them. What a huge mistake, PUBLIC, make sure you avoid MWEB at all cost and go to suppliers who are dedicated to resolving your issues instead. 'Pathetic' is not the word.