NW
Neelan W
1 reviews | Active since Nov 2023
14 Sept 2026, 08:55
Mweb is the worst!
I gave Mweb a great rating when I first placed my order, it's been over a month now and I still don't have internet at home after paying the purchase order, the router has been delivered more two weeks ago and no word from the provider just to install a second line on my property, when going onto the app, it keeps staring that there is a failed order due to an existing order, I mentioned that there is an existing line installed on the property and we just want a second line installed, when I spoke to the representatives at Mweb, they told me that Openserve needs to create the account and details on their database and advised me that it will take 5-10 business days just to create an account on their side, to date, nothing, I placed the order early in August already and it's mid-September, I am really disgusted by Mweb and I would not recommend anyone to take out any deals with them, waste of time, waste of money.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
14 Sept 2026, 11:19Hi Neelan,
We understand how frustrating this has been, especially after placing your order over a month ago, paying for the service, receiving the router more than two weeks ago, and still not having your second fibre line installed. We also recognise how disappointing it is to see a failed-order message in the app while you’re waiting for the existing-order issue to be resolved.Our Fibre Team is currently working with the infrastructure provider on your order to address the outstanding requirements and progress the installation. You will receive feedback once there is an update on the order.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after placing your order over a month ago, paying for the service, receiving the router more than two weeks ago, and still not having your second fibre line installed. We also recognise how disappointing it is to see a failed-order message in the app while you’re waiting for the existing-order issue to be resolved.Our Fibre Team is currently working with the infrastructure provider on your order to address the outstanding requirements and progress the installation. You will receive feedback once there is an update on the order.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 11:19
Official
Hi Neelan,
We understand how frustrating this has been, especially after placing your order over a month ago, paying for the service, receiving the router more than two weeks ago, and still not having your second fibre line installed. We also recognise how disappointing it is to see a failed-order message in the app while you’re waiting for the existing-order issue to be resolved.Our Fibre Team is currently working with the infrastructure provider on your order to address the outstanding requirements and progress the installation. You will receive feedback once there is an update on the order.Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after placing your order over a month ago, paying for the service, receiving the router more than two weeks ago, and still not having your second fibre line installed. We also recognise how disappointing it is to see a failed-order message in the app while you’re waiting for the existing-order issue to be resolved.Our Fibre Team is currently working with the infrastructure provider on your order to address the outstanding requirements and progress the installation. You will receive feedback once there is an update on the order.Kind regards,
The Mweb Team
NW
Neelan W's updateReviewer Update
14 Sept 2026, 12:00Good day, if this is not done today, I'm filing a complaint with the ombudsman, I need this resolved before close of business, if not I'm taking further action!
NW
Neelan W's update14 Sept 2026, 12:00
Reviewer Update
Good day, if this is not done today, I'm filing a complaint with the ombudsman, I need this resolved before close of business, if not I'm taking further action!
Mweb's replyOfficial
14 Sept 2026, 12:34Hi Neelan,We understand your frustration, particularly after waiting more than a month for the second fibre line to be installed despite having paid for the service and already receiving the router. We also acknowledge the urgency of your request and your decision to take the matter further if it remains unresolved.Our Fibre Team is continuing to work with the infrastructure provider on the outstanding requirements needed to progress the installation. The matter remains under attention, and you will receive feedback once there is an update from the team.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 12:34
Official
Hi Neelan,We understand your frustration, particularly after waiting more than a month for the second fibre line to be installed despite having paid for the service and already receiving the router. We also acknowledge the urgency of your request and your decision to take the matter further if it remains unresolved.Our Fibre Team is continuing to work with the infrastructure provider on the outstanding requirements needed to progress the installation. The matter remains under attention, and you will receive feedback once there is an update from the team.Kind regards,
The Mweb Team
The Mweb Team
NW
Neelan W's updateReviewer Update
14 Sept 2026, 13:22Good day, I can see by the responses that this is being copied and pasted from a template just to reply to me, making you more and more like a robot, I need this done, I'm not joking around, make some calls, get a manager involved, if I do not get an answer, this is not going to be good for business for you and your team going forward, so I suggest a manager reaches out to me within the next hour or I'm taking this to the media and ombudsman, I want this done now!
NW
Neelan W's update14 Sept 2026, 13:22
Reviewer Update
Good day, I can see by the responses that this is being copied and pasted from a template just to reply to me, making you more and more like a robot, I need this done, I'm not joking around, make some calls, get a manager involved, if I do not get an answer, this is not going to be good for business for you and your team going forward, so I suggest a manager reaches out to me within the next hour or I'm taking this to the media and ombudsman, I want this done now!
Mweb's replyOfficial
14 Sept 2026, 13:29Hi Neelan,We understand why you’re frustrated. You’ve been waiting for more than a month for your second fibre line, you’ve already paid for the service and received the router, so we appreciate that another general response doesn’t give you the progress you’re looking for.We’ve taken note of your request for the matter to receive further attention, including your request for management involvement. Our Fibre Team is still working with the infrastructure provider to address what is holding up the installation, and we’ll provide feedback as soon as there is a confirmed update.We appreciate that you need this resolved and understand that you’re looking for action rather than another standard response.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 13:29
Official
Hi Neelan,We understand why you’re frustrated. You’ve been waiting for more than a month for your second fibre line, you’ve already paid for the service and received the router, so we appreciate that another general response doesn’t give you the progress you’re looking for.We’ve taken note of your request for the matter to receive further attention, including your request for management involvement. Our Fibre Team is still working with the infrastructure provider to address what is holding up the installation, and we’ll provide feedback as soon as there is a confirmed update.We appreciate that you need this resolved and understand that you’re looking for action rather than another standard response.Kind regards,
The Mweb Team
The Mweb Team
NW
Neelan W's updateReviewer Update
14 Sept 2026, 13:42You have until 15:00 this afternoon to assist me with this.
NW
Neelan W's update14 Sept 2026, 13:42
Reviewer Update
You have until 15:00 this afternoon to assist me with this.
Mweb's replyOfficial
14 Sept 2026, 13:48Hi Neelan,We’ll share the next confirmed update as soon as it becomes available.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 13:48
Official
Hi Neelan,We’ll share the next confirmed update as soon as it becomes available.Kind regards,
The Mweb Team
The Mweb Team