MWEB is the worst!!
I have had the worst time with Mweb, I took a promo they offered which ended March 2026, since then every month my monthly premium goes up.
From 1002.16 to 1155.62 and the month after that its now 1238.62.
I always pay my premium midmonth in advance (Mid may for June) etc. and I always pay what the App displays as my bill, and every time month end my subscription get disconnected because there is now added costs to my account.
After explaining everything to them they just refuse to reconnect your services.
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Mweb's replyOfficial
09 Jun 2026, 14:56Hello Pieter
Thank you for taking the time to detail what’s been happening. We understand how frustrating and confusing it is to see your monthly premium increase unexpectedly, especially when you are paying in advance based on what is reflected in the app and then still experiencing disconnections. That is not the seamless experience we want for you.We can see that our billing team did connect with you earlier this afternoon and addressed your query. To make sure this is fully resolved, we’ve logged a follow-up with them to take a closer look at the recurring increases and the disconnections linked to your account. They will review the billing breakdown in detail, including any pro-rata charges, out-of-bundle items, or adjustments following the promotional period, and advise you clearly on the next steps.From a billing perspective, increases after a promotion ends are expected as the service reverts to the standard package rate. Our team will provide clear feedback, so you have full visibility and cer*****y going forward, along with guidance to prevent further interruptions to your service.We’re focused on getting this stabilised for you, both from a billing and connectivity perspective, so you can rely on a consistent and predictable experience.
Kind regards,
The Mweb Team
Thank you for taking the time to detail what’s been happening. We understand how frustrating and confusing it is to see your monthly premium increase unexpectedly, especially when you are paying in advance based on what is reflected in the app and then still experiencing disconnections. That is not the seamless experience we want for you.We can see that our billing team did connect with you earlier this afternoon and addressed your query. To make sure this is fully resolved, we’ve logged a follow-up with them to take a closer look at the recurring increases and the disconnections linked to your account. They will review the billing breakdown in detail, including any pro-rata charges, out-of-bundle items, or adjustments following the promotional period, and advise you clearly on the next steps.From a billing perspective, increases after a promotion ends are expected as the service reverts to the standard package rate. Our team will provide clear feedback, so you have full visibility and cer*****y going forward, along with guidance to prevent further interruptions to your service.We’re focused on getting this stabilised for you, both from a billing and connectivity perspective, so you can rely on a consistent and predictable experience.
Kind regards,
The Mweb Team
Mweb's reply09 Jun 2026, 14:56
Official
Hello Pieter
Thank you for taking the time to detail what’s been happening. We understand how frustrating and confusing it is to see your monthly premium increase unexpectedly, especially when you are paying in advance based on what is reflected in the app and then still experiencing disconnections. That is not the seamless experience we want for you.We can see that our billing team did connect with you earlier this afternoon and addressed your query. To make sure this is fully resolved, we’ve logged a follow-up with them to take a closer look at the recurring increases and the disconnections linked to your account. They will review the billing breakdown in detail, including any pro-rata charges, out-of-bundle items, or adjustments following the promotional period, and advise you clearly on the next steps.From a billing perspective, increases after a promotion ends are expected as the service reverts to the standard package rate. Our team will provide clear feedback, so you have full visibility and cer*****y going forward, along with guidance to prevent further interruptions to your service.We’re focused on getting this stabilised for you, both from a billing and connectivity perspective, so you can rely on a consistent and predictable experience.
Kind regards,
The Mweb Team
Thank you for taking the time to detail what’s been happening. We understand how frustrating and confusing it is to see your monthly premium increase unexpectedly, especially when you are paying in advance based on what is reflected in the app and then still experiencing disconnections. That is not the seamless experience we want for you.We can see that our billing team did connect with you earlier this afternoon and addressed your query. To make sure this is fully resolved, we’ve logged a follow-up with them to take a closer look at the recurring increases and the disconnections linked to your account. They will review the billing breakdown in detail, including any pro-rata charges, out-of-bundle items, or adjustments following the promotional period, and advise you clearly on the next steps.From a billing perspective, increases after a promotion ends are expected as the service reverts to the standard package rate. Our team will provide clear feedback, so you have full visibility and cer*****y going forward, along with guidance to prevent further interruptions to your service.We’re focused on getting this stabilised for you, both from a billing and connectivity perspective, so you can rely on a consistent and predictable experience.
Kind regards,
The Mweb Team