hR
hilton R
1 reviews | Active since Jun 2013
13 Apr 2026, 12:23
Mweb is the worse!
Live chat but no one talks to you. I waited for 30minutes each time and no operators. I paid my arreas last week thursday and my internet is still down. Impossible to get in touch with them. The worst service ever. Worse then KFC 🙄
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 12:44Good morning, Hilton,
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially after waiting on live chat without assistance and still not having your service restored despite making a payment last week. Being left without clear support in a situation like this is understandably very disappointing.
The matter has been escalated to the Finance Team for urgent review, and they have been asked to reach out to you directly to address your concerns.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially after waiting on live chat without assistance and still not having your service restored despite making a payment last week. Being left without clear support in a situation like this is understandably very disappointing.
The matter has been escalated to the Finance Team for urgent review, and they have been asked to reach out to you directly to address your concerns.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 12:44
Official
Good morning, Hilton,
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially after waiting on live chat without assistance and still not having your service restored despite making a payment last week. Being left without clear support in a situation like this is understandably very disappointing.
The matter has been escalated to the Finance Team for urgent review, and they have been asked to reach out to you directly to address your concerns.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially after waiting on live chat without assistance and still not having your service restored despite making a payment last week. Being left without clear support in a situation like this is understandably very disappointing.
The matter has been escalated to the Finance Team for urgent review, and they have been asked to reach out to you directly to address your concerns.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team