RM
Robert M
1 reviews | Active since Jul 2012
14 Sept 2026, 08:18
MWEB IS THE MOST PAT...
MWEB IS THE MOST PATHETIC COMPANY WHEN IT COMES TO AFTERSALES ..... I HAVE NEVER BEEN HELP PER CELL PHONE IN UNDER 75 MINUTES. I HAVE CANCELLED MY ACC FOR ONLY 1 REASON POOR SERVICE ....THEN WHEN THEY DO ANSWER SOME WOMAN PROLLY A SCHOOL KID SAYS PLEASE CHECK ALL YOUR CABLE AND MAKE SURE THEY PLUGGED IN CORRECTLY 🤣🤣🤣🤣😡😡😡😡
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Mweb's replyOfficial
14 Sept 2026, 11:12Hi Robert,
We understand how frustrating it must have been to spend more than 75 minutes trying to reach our support team, only to feel that the assistance you received did not address the issue. We also recognise how disappointing this experience has been, particularly as the level of after-sales support ultimately influenced your decision to cancel your account.We acknowledge that being asked to repeat basic checks after such a long wait can add to that frustration. We’d like to better understand what happened and review the concerns raised around the support you received. Please send us a private message with your account details so we can assist further.Kind regards,
The Mweb Team
We understand how frustrating it must have been to spend more than 75 minutes trying to reach our support team, only to feel that the assistance you received did not address the issue. We also recognise how disappointing this experience has been, particularly as the level of after-sales support ultimately influenced your decision to cancel your account.We acknowledge that being asked to repeat basic checks after such a long wait can add to that frustration. We’d like to better understand what happened and review the concerns raised around the support you received. Please send us a private message with your account details so we can assist further.Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 11:12
Official
Hi Robert,
We understand how frustrating it must have been to spend more than 75 minutes trying to reach our support team, only to feel that the assistance you received did not address the issue. We also recognise how disappointing this experience has been, particularly as the level of after-sales support ultimately influenced your decision to cancel your account.We acknowledge that being asked to repeat basic checks after such a long wait can add to that frustration. We’d like to better understand what happened and review the concerns raised around the support you received. Please send us a private message with your account details so we can assist further.Kind regards,
The Mweb Team
We understand how frustrating it must have been to spend more than 75 minutes trying to reach our support team, only to feel that the assistance you received did not address the issue. We also recognise how disappointing this experience has been, particularly as the level of after-sales support ultimately influenced your decision to cancel your account.We acknowledge that being asked to repeat basic checks after such a long wait can add to that frustration. We’d like to better understand what happened and review the concerns raised around the support you received. Please send us a private message with your account details so we can assist further.Kind regards,
The Mweb Team
Best regards,