Mweb is the definition of a NIGHTMARE

If I could give this company a 0 star rating, I would.

My husband and I have spent collectively over 8 hours on the phone (where I’m sure 5 were just us waiting for them to answer their phones) trying to sort out our fibre which isn’t working. We’ve spent over R2000 on airtime on this and we didn’t even work in the data that we have had to buy. But came debit order date, their debit order was first in line!! Which is another R590.

The person in sales was too lazy to do his job properly, which caused Vumatel to link our fibre box to the wrong address and account.

They cut our LTE before our fibre router even got here after a mix up. Then, we plugged it in and... NO INTERNET.

We’ve had Vumatel at our house again. They sorted their part of the problem out, but Mweb is STILL slow in sorting out their problem.

I’ve been promised callbacks, 2 days later I still have had no callbacks, so I phone again. I was told provisioning at their end could take up to 48 hours. We’ve surpassed that.

Their social media team is just as useless as the rest of the people who are employed by this “fine” institution.

I want ALL my money back that we spend on this exercise and I’m sure as hell canceling this contract... As soon as they pick up their phones!!