MWEB IS THE ABSOLUTE WORST!!!!!!

The absolute worst. I purchased a router online for delivery 5 days ago, i had no contact from them not even an email specifically from them to confirm a few things. All i got was an automated response confirming my order. I struggled with my log in details from the first day of purchase, when i called customer service it just rings and rings to no avail,

When they finally tool my call after 2 days they could not help except have technical support contact me. Technical did not call me for 3 days until i had to call again, when they eventually answered the lady on the phone couldn't even assist me as "it is not her department" I then found out the reason i couldn't log in is because mweb gave me the wrong password and managed to log in on my own.

I still had an issue with tracking my order, when i checked on the tracker my order is not yet processed my order is not dispatched even after 5 days of placing the order. I called called customer service again for a full 6 hours trying to call but no one answered from their side, tried another 3 hours but no answer.

I was hesitant and in a hurry to get LTE because I urgently needed it for work and i chose man through mweb but the service I've gotten is the absolute worst.

They don't even have an active customer email address but a line only which is ridiculous. I regret singing up with Mweb. It is just not worth all the trouble. I am still waiting for my LTE router and progress of my delivery.