MWEB IS TERRIBLE

The service I have received from Mweb has been terrible and a disappointment to say the least . The month of February ended on the 28th this year and I get paid monthly , so when I made payment for my FTTH order I would not select the 27th as my debit order date when I get paid at the end of every month. My FTTH went active on the 3 of March and on the confirmation of activation email Mweb sent they clearly state that they will collect payment every month on the date your service went active . I write this email today on the 28 of April 2021 with an inactive fibre account for the past two days ( and I work from home ) . I have been told I cant change the debit order date and the only option I have is to cancel the package . Inconvenience and rigid is the best way to describe the company's policies and service , spent all my airtime over the past two days trying to contact the billing department to get some assistance to no avail that would have my fibre reinstated and being able to change the debit date . Keep in mind am paying for a monthly service not the 26 day voucher , fibre went active on the 3rd of March 2021 and suspended on the 2nd of April 2021 , I then paid on the 3rd of April because I thought my subscription is for a whole month and started my mission of trying to contact Mweb to debit me at the end of the month , which was unsuccessful seeing that again my service was suspended on the 27 April 2021 ( WHICH AGAIN IS NOT A FULL MONTH OF FTTH SERVICE)