Mweb is taking customers /consumers for a ride :

I was contracted with Mweb for 12 months internet security (Bitdifender) was the product I was paying for every month with 5 devices. In April I received an email telling me that on 12th May 2025 my cover comes to end as it will be the end of the contract with was initiated by me on 12th of May 2024.

Cool, I didn't ask for any renewal since I want to be out of this ******** company. On the 13th of May 2025 I received notification saying that I am not covered for internet security anymore. I was quite aware since I did make any renewal. On the 20th of May, which the debit order collection, full amount was collected though the service was provided till the 12 of May.

To my surprise again on the 29th of June Mweb has collected money from my account yet there hasn't been any service provided.

Their communication is pathetic, the so called live chats has limited option and if you don't find the relevant option for your complain, they leave you frustrate on the chat. I tried sending my email to complain about my frustrations with other products which supposed to have ended the contacts long time.

They simply don't check the mails are we are left frustrated without answers.

Please, help to combat injustice the mweb customers are going through. There is no direct line except the sales and technical. More often one buys airtime and it gets finish before being help while still navigating the way to be assisted by consultants.

Regards, Jerry Ramokoena