Mweb is South Africa's worst ISP

Mweb has the audacity to call themselves an internet service provider when that is the last thing that they do.

I experienced a week from hell last week and they added more frustration to the situation instead of doing their job. Vuma had an outage on Tuesday and sadly Mweb failed to send communication about the outage and I spent most of the day trying to find out why I don't have WiFi via their live chat (useless and ineffective) and calling (I eventually got through after 2pm after being on the line from 7am). I also sent an email to their complaints email which they claim has a 48hour turnaround time, but I still haven't received feedback (a week later). The entire week was spent with me calling Mweb trying to find out when the WiFi will be back running since the outage was sorted and they would be a different story that I was told with every call/follow-up.

I called again (since Mweb doesn't call or follow up with customers to ease their frustrations )on Saturday and there was a brand new story as usual and I decided to take matters into my own hands by contacting Vuma myself and my WiFi issue was sorted (BY MYSELF) within an hour. It is unfortunate that I had to sort out my own issue despite having an ISP.

My advice to everyone is to stay away from Mweb unless you enjoy torture. I am in the process of switching to a functional ISP.