Mweb is putrid! Their services is extremely **********!!

We had a power outage which lasted 3 days. The consultants working for Mweb are the most arrogant people you can find. Their attention to detail is null and void. They contradict themselves as opposed to helping customers. They have no listening skills at all. I spent R100 on airtime trying to change my number to get an OTP to logg a fault that my services is not after the power has been restored. I have been in contact with Mweb a few consecutive times and in those times I mentioned that I need to change my phone number. To date I am having the same problem having to change my phone number. Just because I have an Administrator at my bank paying my Mweb account for years now all of a sudden I am being suspected of *****? Really? Pior I did not have to go to such extremes just to sort out a fault that is still not fixed! And it is weekend!!! Really this is the putrid! I am livid!! Having to deal with such incompetence is the worst!!! Also listening to a 3 minute recording having to chose which department that is money wasted to get to speak to a person that sounds like a broken record!! What happened to listening to the customers first and then deciding on the best course of action instead the consultant feels they are right and at that the customer has no right to get angry from the lack of proper service? Why did I have to go through this t dious process now only after I have been asking for over a month to change my number?