Mweb is pathetic

On the 4th April, I ordered a Fibre package from Mweb. 30 down and 10 up, I would be paying R374. 25 for the first 6 months and R499 thereafter. They debited my account, delivered a router, we waited for a technician to come and install Fibre called and waited. In the interim, I noticed that mweb was advertising a 30 down and 10up for R369 straight. On the 24th April 2023 when speaking to a consultant I gave him my account number and asked if I could change the package to the R369 per month, he said yes, my account was credited and the lower amount was charged. On the 6th May, an open serve technician came to install Fibre. I was asked to call mweb to activate the service. On the 8th May another open serve technician calls advising that he wants to come and install fibre, after me telling him that a technician already came to install, he says they installed a 40 down and 10 up, which was not what I ordered. When call Mweb, they advised that if I want to reinstall, it would cost me between R1000 to R1500. The consultant advised she would escalate a complaint on my behalf, and I would recieve a call on the 8 th May, during working hours. To date I have not heard from M Web and think their service is pathetic.