MWEB IS PATHETIC AND AFTER SERVICE IS SHOCKING

Worst Internet Provider ever. I have had no internet for over 2 weeks now. You guys refuse to send someone out to fix it. You have tried rebooting 3 times and various things, yet it still does not work? Why will you not send someone to get in their car and fix the problem. You were very quick to jump in to get me to sign up, but your after service is shocking. Why must I pay for internet and Netflix and show-max when I HAVE NOT HAD INTERNET FOR 2 WEEKS!!!! Please explain this to me? I try cancel my contract I sit on hold and then get transferred 3 times. I am still on hold. Can you imagine my frustration?