MWEB IS PATHETIC
I reported a fault with MWEB on the 25th March 2026 and it has not been resolved, after waiting for an hour to report. When I make a follow it gets cut while I am still on the queue. Their chat box are non existence because they respond after an hour and they are easy to cancel the chats. I regret signing uo with MWEB.
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Mweb's replyOfficial
30 Mar 2026, 15:09 Hi Zinhle. Thank you for sharing your experience. We understand how frustrating it can be to wait while a fault is being addressed, and we appreciate your patience. We can confirm that the technician who assisted you via Live Chat has successfully logged a line fault on your account. When a fault is logged, it is sent to the Fibre Network Operator (FNO) for investigation and resolution, as they manage the infrastructure and are best positioned to identify and fix the issue efficiently. You will receive live fault updates directly via SMS as soon as there are any changes, so you can stay informed in real time. We recognise the inconvenience caused by the delay and are committed to ensuring your service is restored as quickly as possible. Thank you for your patience while the team works to resolve this.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 15:09
Official
Hi Zinhle. Thank you for sharing your experience. We understand how frustrating it can be to wait while a fault is being addressed, and we appreciate your patience. We can confirm that the technician who assisted you via Live Chat has successfully logged a line fault on your account. When a fault is logged, it is sent to the Fibre Network Operator (FNO) for investigation and resolution, as they manage the infrastructure and are best positioned to identify and fix the issue efficiently. You will receive live fault updates directly via SMS as soon as there are any changes, so you can stay informed in real time. We recognise the inconvenience caused by the delay and are committed to ensuring your service is restored as quickly as possible. Thank you for your patience while the team works to resolve this.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team