Mweb is offering a service that they can't deliver.

I am at my wits end with frustration. I have moved house and app**** with MWEB to change my service over to fiber at the new property (which was connected to fiber by the previous owners) on the 13 August. Was told it would take 10-14 days. Well we are now 14 September and am still not connected. I have made numerous calls to MWEB and am told that they are at the mercy of Openserve to come and do the installation. According to MWEB, Openserve have reported the first time that I was 'un-contactable' ( right before the 14 day waiting period was reached) and that they 'await an alternative number'. I never received any missed calls, messages or even blocked calls from openserve and have my cell phone with me constantly. Anyway, I provided numerous alternative contact options and 2 weeks later - am still waiting. Now according to MWEB, Openserve have sent another report rescheduling the installation for no apparent reason!! (and I only found this out because I have been phoning in regularly to check on the progress). While it is easy for MWEB to say that they are at the mercy of Openserve; as a paying customer, I find this service unacceptable. MWEB are happily offering us a service for which they clearly cannot deliver. As an Mweb customer for many years who has always always punted your great service, I am left somewhat disappointed. How long must I be told that there is nothing MWEB can do and I must just wait? This has cost me a lot of unnecessary time and money and I am fed up! Hats off to Marlo at MWEB for being the only one I have had dealings with who actually seems to care about my frustration - he deserves a raise.