MWEB IS NOT SERVICE DRIVEN

I am totally disappointed with the service of MWEB with service to Fibre customers.My internet has being down for 10 days now.At this day & age when we work from home & kids schooling is done from home is not acceptable.MWEB has an alliance with Vodacom over fibre lines & this is causing a problem for customers.To get hold of MWEB call centre i a mission with a 40 minute wait & cost of airtime.They promised a technician will come over on Thursday between 1 & 2 pm from Vodacom to sortout problem with line.Its now Saturday & no one has come over to sortout as yet.I advise people avoid MWEB they are not a service driven company.