Mweb is not a good internet service provider

My internet is off alot and when i try to contact them i don't get a hold of them it takes them days before the get back to me the first time my internet was off for all most a week the second time it was off for one full day and now again this is the third time and its been all most two day now that it has been off and its still off and i still didn't get any answer yet im really disappointed in mweb