MWEB is no help at ALL

Over the last few weeks I have been experiencing inconsistent internet speeds as well as connectivity issues. This prompted me to make an attempt contact MWEB as they are my ISP, to log a fault so that my internet speeds and connection can be consistent as I work from home and rely on a stable connection in order to perform my duties at work. What I have encountered since trying to contact them has been nothing short of frustrating. Lets first talk about MWEB FORCING its customers to engage with a chatbot in order to log a fault, a chatbot that sucks, does not allow you to say what the issue is that you are experiencing and one that keeps resetting EVERYTIME the phone locks, one that makes you wait for a long time before you even get an opportunity to relay what's wrong. Mind you my issue is inconsistent internet connection that keeps dropping and guess what happens every time it drops? The chat starts over, meaning that it's basically impossible to log a fault with them online. Now let's talk about the frustrations when calling them, you will wait at minimum 20 minutes before you speak to anybody at MWEB, and when you do get through to them, you are told to reboot your device, and that's all that they do, you call a call centre that is full off *********** TECHNICAL ADVISORS/Agents or whatever their job title is. While typing this message, my internet connection dropped 3 times in the space of 30 minutes, so how do I get my issue resolved without having to be subjected to a chatbot that is utterly useless and a call centre full of individuals that do not value customer service, perfect example, the call I was on with the agent dropped for obvious reasons, my minutes ended after having to hold the line for such a long time and I have not received a call back, and calling them back will only lead to more frustration as I will once again be subjected to the drag of the automated voice responses and then forced to hold the line for another 20+ minutes only to then be in contact with an individual that does not have the ability to resolve my issue or provide me with a clear plan on what needs to happen in order to resolve my problem. On that point, why do we hold the line for such a long period but when I am on a call with the agent, it barely lasts 5 minutes? I was caller number 12 for a full 10 minutes, yet I have never been on a call with an agent for longer than 5, is there some form ********* behavior happening at these call centres that makes clients hold the line much longer than they need to? Questions to ponder, if you are in management at these call centres, one can question their competence too if the solutions that they have created only created more problems i.e. this DIGITAL ASSISTANT. However, it's clearly my problem and not theirs, as this is not the first time I have been frustrated by MWEB and the points of contact that they give only leads to more frustration. What I would like is: 1.To be provided the service that I pay for at the levels that was agreed upon i.e. CONSISTENT INTERNET CONNECTION AT CONSISTENT SPEEDS that do not drop and cause major inconveniences. 2. To be able to log a fault without having to be frustrated by a DIGITAL ASSISTANT that is no help AT ALL.