Mweb is monsters

Where do I even start. I've been trying to get service since last week Tuesday as I work from home. I've been calling in everyday trying to sort things out. To get hold of their back office takes anything between 50min to 1h. When the back office team answers they either drop you or call gets cut and they don't call back. Which is insane cause they the only ones who has access to help you. Mweb made a change from Michelle Fibre to Vumareach which has nothing to do with me but I have to suffer and bare the brunt. I also spent over R300 airtime on them but no one seems to care or call back