MWeb is full of nonsense!! No compassion nor consideration AT ALL!!

I called MWeb, firstly was on hold for a good 20 minutes. Upon speaking with an agent to cancel my subscription he proceeds to inform me that I had to cancel on the 30th of Sept for my Nov debit order, and since I’m doing so on the 04Oct, I’m liable for that debit order… ARE YOU GUYS MAD?!

If I’m saying I’m cancelling as I’ve moved from my premises and due to affordability can’t afford the Wi-Fi anymore, You guys tell me that you don’t care, I still need to pay?!!! With what money? Will you give it to me? Im cancelling well in advance in my opinion and WILl NOT be bul**** by MWeb to scavenge another debit order from me, when I don’t have the means. I told the agent to send me an email of this “policy” and asked why I had not received nor been made aware of it when I took up the subscription? He told me I should’ve called?! NO! YOU should have told me when you were selling me the membership to begin with! I’m still waiting for this email which I was supposed to receive, hours later, I won’t even hold my breathe to receive it, because they know I was not made aware of such to begin with.