MWEB is deliberately holding customers hostage

I have repeatedly tried to contact Mweb support team through every available channel phone, email, and online yet it is impossible to reach anyone. On one occasion, I was on hold for 37 minutes, and on another, for over 50 minutes, with no answer whatsoever. This is beyond unreasonable.

At this point, it feels as though MWEB is deliberately holding customers hostage, making it impossible to cancel or even speak to a real person. This lack of accessibility and accountability is ********* and unprofessional.