Mweb is complicating my life!!!

I had a lte wifi contract with Mweb since 2021. I app**** to change to fiber in July 2022 and during December 2022 I enquired about installation date. I was assured that the installation company would contact me end December or early January 2023 to arrange installation. Nobody contacted me and I decided om 17 January to contact Mweb. I was informed that fiber was installed at my address on 16 January. I then established that the fiber was installed at my landlord's house which is next to my flat. A call was logged with the installation company and I waited 2 weeks for them to return and install the line at my place on 1 February 2023. I was told by Mweb that the line was already active and the installation technician told me it would be up and running the next day, 3 February 2023. To date, 07 February 2023, my fiber is still not working and I'm no longer getting any wifi from Mweb either . I have paid every month and now decided to stop my debit orders as I'm not receiving anything from Mweb. I've called Mweb numerous times trying to resolve this and each time I would hold for 30minutes + without the issue being resolved and my airtime would finish. The last call I made was on 03 February 2023 and I actually spoke to a technician who couldn't even fix the line and demanded that I connect my modem to a computer.... Mxm I don't even own a computer and I told him so. My call got terminated and the technician did not even bother to call back. I'm going to get legal advice and terminate my contract with Mweb. I'm really very disappointed. The service I got in the past was much better than it currently is. Shame on you Mweb!!!

Mweb if you actually care about your clients show it and contact me on ***.

Eliza Adams