GN
Gladys N
1 reviews | Active since Sept 2021
13 Apr 2026, 13:59
Mweb is ***********
Horrible Horrible. I paid for my subscription in November 2025 till date i am not connected,their services are poor its difficult to get help.
23rd March 2026 I tried canceling with them was told my subscription will be canceled in 48-72 hours we're in the 2nd week of the new month still they haven't canceled and I've already registered with another provider but they can't sort out my fibre before mweb cancels.
Can Mweb cancel my subscription I need to be connected ASAP as I work from home😡
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 14:34Hello Gladys.
We hear how urgent and frustrating this is, especially after paying upfront, not being connected, and then facing delays with your cancellation while trying to move to another provider. Working from home makes this even more critical, and this needs to be resolved as a priority.We’ve checked using both your name and email address provided here, but we’re unable to locate an active service linked to these details.Please send us a private message with your registered email address (and ID or contact number if available) so we can securely trace the correct account and take immediate action.What we’ll do next
Kind regards,
The Mweb Team
We hear how urgent and frustrating this is, especially after paying upfront, not being connected, and then facing delays with your cancellation while trying to move to another provider. Working from home makes this even more critical, and this needs to be resolved as a priority.We’ve checked using both your name and email address provided here, but we’re unable to locate an active service linked to these details.Please send us a private message with your registered email address (and ID or contact number if available) so we can securely trace the correct account and take immediate action.What we’ll do next
- Urgently verify and locate your account
- Fast-track the cancellation request
- Remove any blockers affecting your new provider
- Provide clear confirmation and next steps
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 14:34
Official
Hello Gladys.
We hear how urgent and frustrating this is, especially after paying upfront, not being connected, and then facing delays with your cancellation while trying to move to another provider. Working from home makes this even more critical, and this needs to be resolved as a priority.We’ve checked using both your name and email address provided here, but we’re unable to locate an active service linked to these details.Please send us a private message with your registered email address (and ID or contact number if available) so we can securely trace the correct account and take immediate action.What we’ll do next
Kind regards,
The Mweb Team
We hear how urgent and frustrating this is, especially after paying upfront, not being connected, and then facing delays with your cancellation while trying to move to another provider. Working from home makes this even more critical, and this needs to be resolved as a priority.We’ve checked using both your name and email address provided here, but we’re unable to locate an active service linked to these details.Please send us a private message with your registered email address (and ID or contact number if available) so we can securely trace the correct account and take immediate action.What we’ll do next
- Urgently verify and locate your account
- Fast-track the cancellation request
- Remove any blockers affecting your new provider
- Provide clear confirmation and next steps
Kind regards,
The Mweb Team