Mweb is bad...

I have been with Mweb for the past 2 years. I have some product which are directly offered by them and the fibre for vuma Reach.

I have canceled the service for fibre and instructed them to release my line so that I can be serviced by other service providers. This is where the challenge is, Including the misleading ad on their page about NordVN...which advertised as free and all od a sudden I am billed R180 for 12 months contract I did not know about.

I stated that the product be canceled as I was not aware of it is being charged R180 on monthly. They are refusing to cancel though I haven't used that service.

Coming to fibre service, the service was canceled in December 2024 but my account was suspended during the month of November.

In short, I am frustrated as I have been trying to get the new ISP but Mweb is not releasing my line even after I have served a month calendar waiting period as instructed by mweb before my line could be released.

I have made numerous attempts trying to find out what is the issue, why my line is not released. Their response is that the line is released but when a new ISP try to sign me up the system does not allow at I am still active with the previous ISP.

For me I see this whole thing as sabotage.

Jerry.