1 reviews | Active since Jul 2009
Mweb is anti competitive and should be investigated
<p>I have been a loyal Mweb client for many years. I also have a few businesses signed up with Mweb. Today I tried to upgrade my 4Mbps line to the 8Mbps line on a 12 month contract. It looks like much better value and a great deal. The Mweb sales consultant informed me that it was for new clients only. That is disgusting. I'm on a month to month contract so this should be allowed. If I want the 8Mbps line I'll have to pay nearly double what a new client would have! Mweb I'll be cancelling ALL my contracts with you next week. Instead of keeping me for another year you've now lost many contracts. Good riddance. </p>
Good day John456
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
As per the T&C's of the product the promotion is for new customers only.
We apologise for the inconvenience you may have experienced and thank you for your loyalty.
Kind regards
MWEB Client Services
Good day John456
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
As per the T&C's of the product the promotion is for new customers only.
We apologise for the inconvenience you may have experienced and thank you for your loyalty.
Kind regards
MWEB Client Services
