MWEB is absolutely horrible

Okay so my internet hasn't been working properly for the last couple of days. I have done a path ping and I see my packet loss is 100% at node 7 and 9. which are both mweb nodes. I call through to Mweb, I hear their automated voice mail is stating that joburg fibre clients are experiencing issues. NONE of the technicians know about this apparently.

Output of pathping:

Tracing route to dns.google [8.8.8.8] over a maximum of 30 hops: 0 DESKTOP-UBFNPS0 [192.168.1.34] 1 192.168.1.1 2 wlb1m-core-vss.mweb.co.za [197.90.42.1] 3 * * 197-80-97-97.jhb.mweb.co.za [197.80.97.97] 4 197-80-97-145.jhb.mweb.co.za [197.80.97.145] 5 197-80-100-74.jhb.mweb.co.za [197.80.100.74] 6 201.te0-0-2-3.vic-pr-3.optinet.net [197.80.7.73] 7 197-80-96-6.jhb.mweb.co.za [197.80.96.6] 8 74.125.245.193 9 172.253.65.253 10 dns.google [8.8.8.8]

Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-MWEBSUCKS [192.168.1.34] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 0ms 0/ 100 = 0% 0/ 100 = 0% wlb1m-core-vss.mweb.co.za [197.90.42.1] 0/ 100 = 0% | 3 1ms 0/ 100 = 0% 0/ 100 = 0% 197-80-97-97.jhb.mweb.co.za [197.80.97.97] 0/ 100 = 0% | 4 2ms 0/ 100 = 0% 0/ 100 = 0% 197-80-97-145.jhb.mweb.co.za [197.80.97.145] 3/ 100 = 3% | 5 24ms 3/ 100 = 3% 0/ 100 = 0% 197-80-100-74.jhb.mweb.co.za [197.80.100.74] 0/ 100 = 0% | 6 27ms 3/ 100 = 3% 0/ 100 = 0% 201.te0-0-2-3.vic-pr-3.optinet.net [197.80.7.73] 2/ 100 = 2% | 7 --- 100/ 100 =100% 95/ 100 = 95% 197-80-96-6.jhb.mweb.co.za [197.80.96.6] 0/ 100 = 0% | 8 26ms 5/ 100 = 5% 0/ 100 = 0% 74.125.245.193 1/ 100 = 1% | 9 --- 100/ 100 =100% 94/ 100 = 94% 172.253.65.253 0/ 100 = 0% | 10 25ms 6/ 100 = 6% 0/ 100 = 0% dns.google [8.8.8.8]

notice how I have 100% packet loss at 197-80-96-6.jhb.mweb.co.za [197.80.96.6] and 172.253.65.253, no but there is something wrong with my router which is 192.138.1.1 . I call through, first technician says I must take in my router to Incredible Connection, was absolutely rude and she thought she knew everything. But doesn't know what a ping is.... GUYS these people are supposed to be helping people... not telling them to take their routers to Incredible Connection when nothing is wrong with it !!!!!!!!!!!

Second technician tries to assist but when I mentioned "pathping" she had no idea what I was talking about, tried to transfer me to someone who gets someone who has more knowledge on the matter. Get cut off.

Third technician tries to blame vumatel but can't explain why I got 100% packet loss at mweb equipment. I ask to speak to someone higher up but conveniently get cut off again.

4th technician seemed to have slightly more knowledge of the issue however I can only get help on Wednesday... so my business has to wait until Wednesday cause mweb can't fix their own issues.

I work in IT, the technicians find everything to blame to get you off the phone... they have never heard of "traceroute" or "pathping", these are basic and someone with IT know how has heard of these. Thus I believe the "technical" department have no idea what they are doing, secondly they will always find a convenient way to disconnect you, finally when someone helps you, they can only do so on Wednesday. Truly the most *********** staff I have ever dealt with.

Strange when I use my backup account with Webafrica everything is working fine... But mweb is certain its not their problem. But they are happy to debit me for something I am not receiving.

To everyone out there, please do not subscribe to this incompetence ISP, they actually make me sick at how *********** they are and their staff is equally inadequate. I will be cancelling my line with them today and be using web africa from now on.