Mweb is absolutely atrocious!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi I advised M-web that I will call them to activate a new fibre line, this was towards the end of May. As of 3 June I started receiving messages that my line is active and and I even got an order number, and that a router is on its way. I never requested for this and to date I haven,t received any router as well, but I have an active line with Mweb and now I'm told I need to pay R1007 cancellation fees for something I never requested neither any router that ive recieved.

I spoke to Abdul Otto who advised me I would get a router that's on its way, still nothing, I cant even get any joy from cancelling a service I never requested for activating in the first place. This is horrible service and I tried to join because I was fed up with Vodacom, they making it very difficult for me to cancel a line I never requested and a router I never received. I spoke to 2 retentions agents, Abdul Otto and Se**** Abrahams, and they refuse to cancel my line, the line I never requested to be activated in the first place....................Mweb sucks and just went ahead and started something I never requested.