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Shivani S

1 reviews | Active since Jun 2025

27 Jun 2025, 22:46

MWEB IS A WASTE

If there was a rating less than ONE could have given Mweb a rating they deserve . Absolutely disappointed and disgusted at their level of service and professionalism. All I can say is the one thing they are definitely capable of delivering is poor pathetic service. I do not recommend them to anyone considering them save yourself whilst you still can cos they can't even assist in providing me a quote for the repair nor can they assist in canceling my subscription with them although I have had no fibre for the past 22 days. They still can't confirm when I will be connected OR whether they can assist with a payment reduction for NO Service . If I risk not paying for no connection then I risk my good payment record in credit Beareu due to their incompetence .So much for being a loyal customer for over 12 years

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Replies (1)
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Shivani S's update04 Jul 2025, 15:44
Reviewer Update
Thank you Mweb for eventually coming through and sorting out the fibre issue
It's goo to know that customer satisfaction is still priority even though the delay it was still handled professionally