Mweb is a shocker!

Since going on to Mweb Lte in January 2019, the wifi speed and quality has been shocking. However, even worse than the pathetic line is the headaches that come with trying to get assistance from Mweb. Please be warned.... Mweb's online fault reporting is shocking. You get logged out with seconds and to complete a query it takes many logins before this can be completed. My queries were continually being marked as resolved for months. I would have to open another query and they would close it. Very ***** service!

To phone Mweb is almost an impossibility... you will be at least 30th in the queue and will wait for over an hour - so a huge airtime balance is required. Once you get through, your chances of getting your query sorted, is not great. It is over a year, and I have not managed to get a stable internet service as yet.

I was told recently (after I had a huge freakout) by an Mweb employee that I will have to pay about R1000 if I change service providers, as they do not guarantee any minimum speed on their product that they offer. I was told that I could however pay a fee of about R1000 and go over to another more stable product with Mweb! They have eventually fully acknowledged that the product that they have given me is useless. Apparently I have another year to go before I can change products without a penalty. When I asked at the beginning of going on to this product, I was told that I could change after a year... Mweb now insists that it is 2 years.

In addition, one cannot top up with data online, you have to sit on the phone for an hour or two to get someone to do this for you. costing at least R100/R200 in airtime.

Another thing worth being warned about is the ridiculous multi page conditions that MWEB refer to and which they can obviously change at whim. And the multitude of explanations that one can receive from the different people you speak to. There is no continuity and MWEB seem to avoid wanting to commit to anything in writing.

My daughters are have similar problems with Mweb although their line is fibre and stable. But they have the same frustrating issues of communicating with MWEB.

I still need to work out how to get away from this useless internet provider. It is easier said than done!