mweb is a ****!! Refund my money mweb!!

I app**** for mweb fibre around 17 December 2024. I paid for the new installation on 23 December 2024. No contact was made even after I sent emails and would reply on mweb social media pages (instagram and facebook). Nothing. No response. After almost two months I received the router on 18 February 2025. Phoned mweb technical on 20 February 2025 and was informed it has to be activated by sales team they will contact the next day. No call. Nothing. Today I have been trying to call mweb to activate and have not gotten through to the billings and accounts department. I want my new installation refund. Stop sending me statements. I want my refund. Stop sending me statements. I want my money back.

I have been sending emails since 13 February 2025 requesting mweb for a refund and a service not delivered. Am now getting conflicting statements and smses. Refund me my money!!! I want my installation money paid!!! REFUND MY MONEY!!!!!!!

On 26 February 2025 I received an sms from mweb below. The nerve. Faster two months of me asking for help and assistance I am now being told I must pay R699 even after I cancelled this deal and asked for my refund. Give me my money mweb. Give me my money back mweb. The number given on the sms doesn’t even go through.

Your Mweb order has been cancelled at your request. If you have received a free-to-use router please return the router or you will be billed R699, feel free to give us a call on *** or sign up online www.Mweb.co.za

After sending emails and no answer, I received an email from Karen Bestha on 19 March that my refund will be processed within 3-5 working days. I am still waiting. mweb IS A ****!