Mweb is a red flag. No go.
Wow. I paid upfront to fast track fibre with mweb and nothing. It's been over a week. Their call centre keeps saying I am 1st in line then 8 then 7 then 4th. These people have ai bots on their supposed live chat that I have waited for days for and then they keep resetting the chat. Never in my life have I experienced such incompetence. I am infuriated and angry. We have spent so much money phoning them and buying data while waiting for them. I want a refund. Useless incompetence.
Helpful (0)
Replies (29)0
Replies (29)
Mweb's replyOfficial
19 May 2026, 10:00Hello Xani.
We understand how upsetting this has been, especially after making an upfront payment with the expectation of a faster turnaround. Waiting over a week without clear progress, combined with the difficulty reaching support and the added cost of staying connected in the meantime, places unnecessary strain on you.The experience you’ve described around call queues and chat interruptions is not the level of service we aim to deliver, and it’s important that this is addressed properly.Please share your registered email address with us via private message so we may access your order and investigate this thoroughly. From there, we will prioritise your case, provide a clear update on your fibre installation, and review your request for a refund based on the delays experienced.We are committed to getting this resolved with urgency and ensuring you receive the clarity and outcome you need.
Kind regards,
The Mweb Team
We understand how upsetting this has been, especially after making an upfront payment with the expectation of a faster turnaround. Waiting over a week without clear progress, combined with the difficulty reaching support and the added cost of staying connected in the meantime, places unnecessary strain on you.The experience you’ve described around call queues and chat interruptions is not the level of service we aim to deliver, and it’s important that this is addressed properly.Please share your registered email address with us via private message so we may access your order and investigate this thoroughly. From there, we will prioritise your case, provide a clear update on your fibre installation, and review your request for a refund based on the delays experienced.We are committed to getting this resolved with urgency and ensuring you receive the clarity and outcome you need.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 10:00
Official
Hello Xani.
We understand how upsetting this has been, especially after making an upfront payment with the expectation of a faster turnaround. Waiting over a week without clear progress, combined with the difficulty reaching support and the added cost of staying connected in the meantime, places unnecessary strain on you.The experience you’ve described around call queues and chat interruptions is not the level of service we aim to deliver, and it’s important that this is addressed properly.Please share your registered email address with us via private message so we may access your order and investigate this thoroughly. From there, we will prioritise your case, provide a clear update on your fibre installation, and review your request for a refund based on the delays experienced.We are committed to getting this resolved with urgency and ensuring you receive the clarity and outcome you need.
Kind regards,
The Mweb Team
We understand how upsetting this has been, especially after making an upfront payment with the expectation of a faster turnaround. Waiting over a week without clear progress, combined with the difficulty reaching support and the added cost of staying connected in the meantime, places unnecessary strain on you.The experience you’ve described around call queues and chat interruptions is not the level of service we aim to deliver, and it’s important that this is addressed properly.Please share your registered email address with us via private message so we may access your order and investigate this thoroughly. From there, we will prioritise your case, provide a clear update on your fibre installation, and review your request for a refund based on the delays experienced.We are committed to getting this resolved with urgency and ensuring you receive the clarity and outcome you need.
Kind regards,
The Mweb Team
's updateReviewer Update
19 May 2026, 10:26***
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Mweb's replyOfficial
19 May 2026, 10:42 Hello Xani.
We are sorry, but we are not able to locate an order linked to this email address. Please share the account holder ID number so we may gain access to the profile to further assist.
Kind regards,
The Mweb Team
We are sorry, but we are not able to locate an order linked to this email address. Please share the account holder ID number so we may gain access to the profile to further assist.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 10:42
Official
Hello Xani.
We are sorry, but we are not able to locate an order linked to this email address. Please share the account holder ID number so we may gain access to the profile to further assist.
Kind regards,
The Mweb Team
We are sorry, but we are not able to locate an order linked to this email address. Please share the account holder ID number so we may gain access to the profile to further assist.
Kind regards,
The Mweb Team
's updateReviewer Update
19 May 2026, 16:38***
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Mweb's replyOfficial
19 May 2026, 16:53 Hello Xani.
Thank you for the details.
We will email the account holder with feedback on the order status directly ASAP.
Kind regards,
The Mweb Team
Thank you for the details.
We will email the account holder with feedback on the order status directly ASAP.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 16:53
Official
Hello Xani.
Thank you for the details.
We will email the account holder with feedback on the order status directly ASAP.
Kind regards,
The Mweb Team
Thank you for the details.
We will email the account holder with feedback on the order status directly ASAP.
Kind regards,
The Mweb Team
's updateReviewer Update
28 May 2026, 10:00I paid upfront to fast track this stupid order and it's been close to a month waiting for mweb. Are you now going to ***** that money and still take the full amount after I paid to fast track it.
's update28 May 2026, 10:00
Reviewer Update
I paid upfront to fast track this stupid order and it's been close to a month waiting for mweb. Are you now going to ***** that money and still take the full amount after I paid to fast track it.
Mweb's replyOfficial
28 May 2026, 11:05 Hello Xani.
Thank you for sharing your experience. We can see how this situation has been frustrating, especially after choosing the fast-track option.We’ve reviewed your account and can confirm that our team successfully connected with you via chat two days ago. During that session, it was confirmed that the delay is linked to the current status of the fibre line with Vumatel.At present, the previous ISP still holds ownership of the line at your address. According to Vumatel’s system, they have scheduled the line release for 20 June. Until that release is completed, no new provider is able to activate services on that line. This is a standard industry control that prevents multiple providers from making conflicting changes on the same infrastructure and ensures the stability and integrity of the network.We understand that this directly impacts your expectation of a fast-tracked activation. The fast-track process applies once the line is available for transfer; in this case, the dependency on the previous provider’s release is what is causing the delay.That said, we are not leaving this as is. We have already escalated your order to the dedicated team that manages all Vumatel activations and logged a request for them to engage Vumatel and the current provider to attempt an earlier line release.We are actively pushing for the soonest possible resolution and will continue to monitor this closely. If you would like, you are also welcome to reach out to us via Live Chat so we can provide real-time updates as soon as there is movement on the release.We appreciate your patience while we work to get your service up and running as quickly as possible.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We can see how this situation has been frustrating, especially after choosing the fast-track option.We’ve reviewed your account and can confirm that our team successfully connected with you via chat two days ago. During that session, it was confirmed that the delay is linked to the current status of the fibre line with Vumatel.At present, the previous ISP still holds ownership of the line at your address. According to Vumatel’s system, they have scheduled the line release for 20 June. Until that release is completed, no new provider is able to activate services on that line. This is a standard industry control that prevents multiple providers from making conflicting changes on the same infrastructure and ensures the stability and integrity of the network.We understand that this directly impacts your expectation of a fast-tracked activation. The fast-track process applies once the line is available for transfer; in this case, the dependency on the previous provider’s release is what is causing the delay.That said, we are not leaving this as is. We have already escalated your order to the dedicated team that manages all Vumatel activations and logged a request for them to engage Vumatel and the current provider to attempt an earlier line release.We are actively pushing for the soonest possible resolution and will continue to monitor this closely. If you would like, you are also welcome to reach out to us via Live Chat so we can provide real-time updates as soon as there is movement on the release.We appreciate your patience while we work to get your service up and running as quickly as possible.
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 11:05
Official
Hello Xani.
Thank you for sharing your experience. We can see how this situation has been frustrating, especially after choosing the fast-track option.We’ve reviewed your account and can confirm that our team successfully connected with you via chat two days ago. During that session, it was confirmed that the delay is linked to the current status of the fibre line with Vumatel.At present, the previous ISP still holds ownership of the line at your address. According to Vumatel’s system, they have scheduled the line release for 20 June. Until that release is completed, no new provider is able to activate services on that line. This is a standard industry control that prevents multiple providers from making conflicting changes on the same infrastructure and ensures the stability and integrity of the network.We understand that this directly impacts your expectation of a fast-tracked activation. The fast-track process applies once the line is available for transfer; in this case, the dependency on the previous provider’s release is what is causing the delay.That said, we are not leaving this as is. We have already escalated your order to the dedicated team that manages all Vumatel activations and logged a request for them to engage Vumatel and the current provider to attempt an earlier line release.We are actively pushing for the soonest possible resolution and will continue to monitor this closely. If you would like, you are also welcome to reach out to us via Live Chat so we can provide real-time updates as soon as there is movement on the release.We appreciate your patience while we work to get your service up and running as quickly as possible.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We can see how this situation has been frustrating, especially after choosing the fast-track option.We’ve reviewed your account and can confirm that our team successfully connected with you via chat two days ago. During that session, it was confirmed that the delay is linked to the current status of the fibre line with Vumatel.At present, the previous ISP still holds ownership of the line at your address. According to Vumatel’s system, they have scheduled the line release for 20 June. Until that release is completed, no new provider is able to activate services on that line. This is a standard industry control that prevents multiple providers from making conflicting changes on the same infrastructure and ensures the stability and integrity of the network.We understand that this directly impacts your expectation of a fast-tracked activation. The fast-track process applies once the line is available for transfer; in this case, the dependency on the previous provider’s release is what is causing the delay.That said, we are not leaving this as is. We have already escalated your order to the dedicated team that manages all Vumatel activations and logged a request for them to engage Vumatel and the current provider to attempt an earlier line release.We are actively pushing for the soonest possible resolution and will continue to monitor this closely. If you would like, you are also welcome to reach out to us via Live Chat so we can provide real-time updates as soon as there is movement on the release.We appreciate your patience while we work to get your service up and running as quickly as possible.
Kind regards,
The Mweb Team
's updateReviewer Update
28 May 2026, 13:30My order number with Vodacom is SO***. You can contact them directly. They have asked you to phone them because our line was cancelled end of April already so mweb has mixed us up with another tenant on this property. We also had a fibre line so it wasn't even a release issue. This was your issue. Your call centre is just as useless I have been caller 2 for 20 minutes. Am I going to be refunded for the fast track? Sort this out please. We were referred to you by friends and this is unacceptable we haven't even started.
's update28 May 2026, 13:30
Reviewer Update
My order number with Vodacom is SO***. You can contact them directly. They have asked you to phone them because our line was cancelled end of April already so mweb has mixed us up with another tenant on this property. We also had a fibre line so it wasn't even a release issue. This was your issue. Your call centre is just as useless I have been caller 2 for 20 minutes. Am I going to be refunded for the fast track? Sort this out please. We were referred to you by friends and this is unacceptable we haven't even started.
Mweb's replyOfficial
28 May 2026, 14:19Hi Xani
The order linked to *** displays an order for Uncapped 30/30Mbps Fibre - Vumatel. Please share the registered email address linked to your referred-to Vodacom service via private message.
We look forward to your DM.
Kind regards,
The Mweb Team
The order linked to *** displays an order for Uncapped 30/30Mbps Fibre - Vumatel. Please share the registered email address linked to your referred-to Vodacom service via private message.
We look forward to your DM.
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 14:19
Official
Hi Xani
The order linked to *** displays an order for Uncapped 30/30Mbps Fibre - Vumatel. Please share the registered email address linked to your referred-to Vodacom service via private message.
We look forward to your DM.
Kind regards,
The Mweb Team
The order linked to *** displays an order for Uncapped 30/30Mbps Fibre - Vumatel. Please share the registered email address linked to your referred-to Vodacom service via private message.
We look forward to your DM.
Kind regards,
The Mweb Team
's updateReviewer Update
28 May 2026, 14:52I have had enough. We were referred to mweb by friends complementing them to the high heavens. This has been the worst case of incompetence and lack of customer service I have ever come across. You are goung to give me a heart attack with this bull****. I am done. Refund my fast track money and come fetch your piece of **** router and modem. Mweb can't seem to understand when they're told the line was cancelled on the 1st of May. We are different tenants on the same plot. We have waited weeks and I am just asked for more and more **** and nothing is being done to help us. If you can't phine vodacom and get clarity tosay and sort this out. Refund my money. We don't want to even be with mweb now anymore. How the hell will you be if we are actual customers. No effing way. Go ***** yourselves. Pay back my money you stole.
's update28 May 2026, 14:52
Reviewer Update
I have had enough. We were referred to mweb by friends complementing them to the high heavens. This has been the worst case of incompetence and lack of customer service I have ever come across. You are goung to give me a heart attack with this bull****. I am done. Refund my fast track money and come fetch your piece of **** router and modem. Mweb can't seem to understand when they're told the line was cancelled on the 1st of May. We are different tenants on the same plot. We have waited weeks and I am just asked for more and more **** and nothing is being done to help us. If you can't phine vodacom and get clarity tosay and sort this out. Refund my money. We don't want to even be with mweb now anymore. How the hell will you be if we are actual customers. No effing way. Go ***** yourselves. Pay back my money you stole.
Mweb's replyOfficial
28 May 2026, 15:08Hello Xani
Thank you for your details via private message.
We have reached out to our Vodacom activations teams to take a closer look and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Thank you for your details via private message.
We have reached out to our Vodacom activations teams to take a closer look and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 15:08
Official
Hello Xani
Thank you for your details via private message.
We have reached out to our Vodacom activations teams to take a closer look and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Thank you for your details via private message.
We have reached out to our Vodacom activations teams to take a closer look and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
's updateReviewer Update
28 May 2026, 15:34Don't bother. Just try not to be as useless when you refund me now. When will I receive my refund?
's update28 May 2026, 15:34
Reviewer Update
Don't bother. Just try not to be as useless when you refund me now. When will I receive my refund?
Mweb's replyOfficial
28 May 2026, 16:14Hi Xani, We understand your frustration regarding the refund and the urgency behind your query. We can confirm that your cancellation and refund request has been logged successfully and is currently being processed by the relevant team. It is now in the standard review and approval workflow required before the refund can be released. Once approved and processed, you will receive confirmation and the funds will be paid out according to the normal banking timelines. We appreciate your patience while this is being finalised. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply28 May 2026, 16:14
Official
Hi Xani, We understand your frustration regarding the refund and the urgency behind your query. We can confirm that your cancellation and refund request has been logged successfully and is currently being processed by the relevant team. It is now in the standard review and approval workflow required before the refund can be released. Once approved and processed, you will receive confirmation and the funds will be paid out according to the normal banking timelines. We appreciate your patience while this is being finalised. Kind regards,
The Mweb Team
The Mweb Team
's updateReviewer Update
02 Jun 2026, 17:33I see you're just as useless when it comes to refunds. Wheres my money?
's update02 Jun 2026, 17:33
Reviewer Update
I see you're just as useless when it comes to refunds. Wheres my money?
's updateReviewer Update
03 Jun 2026, 09:01??
's update03 Jun 2026, 09:01
Reviewer Update
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's updateReviewer Update
03 Jun 2026, 09:01Hellooooooooooooo
's update03 Jun 2026, 09:01
Reviewer Update
Hellooooooooooooo
's updateReviewer Update
03 Jun 2026, 09:44Useless. Taking forever with my refund and haven't collected their piece of **** router. We will open up a ***** case against mweb now.
's update03 Jun 2026, 09:44
Reviewer Update
Useless. Taking forever with my refund and haven't collected their piece of **** router. We will open up a ***** case against mweb now.
Mweb's replyOfficial
03 Jun 2026, 10:40Hi Xani,
We understand how frustrating it is to still be waiting on your refund, especially after already engaging with us multiple times. When it comes to your money, clarity and timely resolution are incredibly important, and it’s completely understandable that you’re seeking answers.
Your cancellation and refund request remain open and in process with the relevant team, and they are actively working through the required steps to finalise it. We’ve followed up again and flagged the urgency of your case so that it remains prioritised, and the team has been asked to provide you with a direct email update as soon as there is confirmed progress.
We remain committed to seeing this through and ensuring your refund is finalised and communicated to you without further delays.
Kind regards,
Mweb Team
We understand how frustrating it is to still be waiting on your refund, especially after already engaging with us multiple times. When it comes to your money, clarity and timely resolution are incredibly important, and it’s completely understandable that you’re seeking answers.
Your cancellation and refund request remain open and in process with the relevant team, and they are actively working through the required steps to finalise it. We’ve followed up again and flagged the urgency of your case so that it remains prioritised, and the team has been asked to provide you with a direct email update as soon as there is confirmed progress.
We remain committed to seeing this through and ensuring your refund is finalised and communicated to you without further delays.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 10:40
Official
Hi Xani,
We understand how frustrating it is to still be waiting on your refund, especially after already engaging with us multiple times. When it comes to your money, clarity and timely resolution are incredibly important, and it’s completely understandable that you’re seeking answers.
Your cancellation and refund request remain open and in process with the relevant team, and they are actively working through the required steps to finalise it. We’ve followed up again and flagged the urgency of your case so that it remains prioritised, and the team has been asked to provide you with a direct email update as soon as there is confirmed progress.
We remain committed to seeing this through and ensuring your refund is finalised and communicated to you without further delays.
Kind regards,
Mweb Team
We understand how frustrating it is to still be waiting on your refund, especially after already engaging with us multiple times. When it comes to your money, clarity and timely resolution are incredibly important, and it’s completely understandable that you’re seeking answers.
Your cancellation and refund request remain open and in process with the relevant team, and they are actively working through the required steps to finalise it. We’ve followed up again and flagged the urgency of your case so that it remains prioritised, and the team has been asked to provide you with a direct email update as soon as there is confirmed progress.
We remain committed to seeing this through and ensuring your refund is finalised and communicated to you without further delays.
Kind regards,
Mweb Team
's updateReviewer Update
06 Jun 2026, 09:20So you have the router back now for days and I don't have my money. You aren't communicating at all. What the heck is wrong with you.
's update06 Jun 2026, 09:20
Reviewer Update
So you have the router back now for days and I don't have my money. You aren't communicating at all. What the heck is wrong with you.
Mweb's replyOfficial
08 Jun 2026, 11:57Hi Xani,
We understand your frustration, especially with the delay in receiving your refund and the lack of communication during this process.An escalation has now been submitted with the refunds team to urgently review and process your payment.We recognise how important it is to have this resolved without further delay, and the matter has been flagged for priority attention.Kind regards,
The Mweb Team.
We understand your frustration, especially with the delay in receiving your refund and the lack of communication during this process.An escalation has now been submitted with the refunds team to urgently review and process your payment.We recognise how important it is to have this resolved without further delay, and the matter has been flagged for priority attention.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 11:57
Official
Hi Xani,
We understand your frustration, especially with the delay in receiving your refund and the lack of communication during this process.An escalation has now been submitted with the refunds team to urgently review and process your payment.We recognise how important it is to have this resolved without further delay, and the matter has been flagged for priority attention.Kind regards,
The Mweb Team.
We understand your frustration, especially with the delay in receiving your refund and the lack of communication during this process.An escalation has now been submitted with the refunds team to urgently review and process your payment.We recognise how important it is to have this resolved without further delay, and the matter has been flagged for priority attention.Kind regards,
The Mweb Team.
's updateReviewer Update
12 Jun 2026, 06:12Your router has long been collected. I am still waiting for my REFUND. Where the hell is my REFUND. You are the most evil wicked horrible inhumane company I have ever had to deal with in my life. It's because of companies like mweb that this country is *****ed up. You can't give less of a dam about anyone as long as you can ***** and plunder AS MUCH AS YOU CAN GRAB. Don't write me a whole damn book of apologies like ALL THE PREVIOUS MESSAGES JUST GIVE ME MY MONEY BACK! Useless *********** people.
's update12 Jun 2026, 06:12
Reviewer Update
Your router has long been collected. I am still waiting for my REFUND. Where the hell is my REFUND. You are the most evil wicked horrible inhumane company I have ever had to deal with in my life. It's because of companies like mweb that this country is *****ed up. You can't give less of a dam about anyone as long as you can ***** and plunder AS MUCH AS YOU CAN GRAB. Don't write me a whole damn book of apologies like ALL THE PREVIOUS MESSAGES JUST GIVE ME MY MONEY BACK! Useless *********** people.
Mweb's replyOfficial
12 Jun 2026, 10:58Hi Xani,We see how frustrating this has been for you, especially as the router has already been collected and you’re still waiting for the refund to reflect. When a process like this drags on without closure, it understandably creates a lot of dissatisfaction and urgency on your side.We have now submitted an escalation to our Order Follow-Up team to urgently review and assist with your refund. The team will investigate the status of the reversal and ensure this is prioritised so we can get it finalised as quickly as possible.Once we receive feedback from them, we’ll provide you with a clear update on the outcome and next steps.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 10:58
Official
Hi Xani,We see how frustrating this has been for you, especially as the router has already been collected and you’re still waiting for the refund to reflect. When a process like this drags on without closure, it understandably creates a lot of dissatisfaction and urgency on your side.We have now submitted an escalation to our Order Follow-Up team to urgently review and assist with your refund. The team will investigate the status of the reversal and ensure this is prioritised so we can get it finalised as quickly as possible.Once we receive feedback from them, we’ll provide you with a clear update on the outcome and next steps.Kind regards,
The Mweb Team
The Mweb Team
's updateReviewer Update
14 Jun 2026, 14:09??.???.?
's update14 Jun 2026, 14:09
Reviewer Update
??.???.?
Mweb's replyOfficial
15 Jun 2026, 12:27Hi Xani,
Thank you for your continued patience while this is being finalised. We understand how important it is to see this process completed and the funds returned to you.
We can confirm that your refund is nearing the end of the approval process. Once it has been approved, the amount will reflect in your bank account within 3 to 5 working days.
We remain committed to ensuring your refund is completed and reflected in your account as soon as possible.
Kind regards,
Mweb Team
Thank you for your continued patience while this is being finalised. We understand how important it is to see this process completed and the funds returned to you.
We can confirm that your refund is nearing the end of the approval process. Once it has been approved, the amount will reflect in your bank account within 3 to 5 working days.
We remain committed to ensuring your refund is completed and reflected in your account as soon as possible.
Kind regards,
Mweb Team
Mweb's reply15 Jun 2026, 12:27
Official
Hi Xani,
Thank you for your continued patience while this is being finalised. We understand how important it is to see this process completed and the funds returned to you.
We can confirm that your refund is nearing the end of the approval process. Once it has been approved, the amount will reflect in your bank account within 3 to 5 working days.
We remain committed to ensuring your refund is completed and reflected in your account as soon as possible.
Kind regards,
Mweb Team
Thank you for your continued patience while this is being finalised. We understand how important it is to see this process completed and the funds returned to you.
We can confirm that your refund is nearing the end of the approval process. Once it has been approved, the amount will reflect in your bank account within 3 to 5 working days.
We remain committed to ensuring your refund is completed and reflected in your account as soon as possible.
Kind regards,
Mweb Team
's updateReviewer Update
18 Jun 2026, 09:45No refund yet. Did you lie again? Where is my money.
's update18 Jun 2026, 09:45
Reviewer Update
No refund yet. Did you lie again? Where is my money.
Mweb's replyOfficial
18 Jun 2026, 10:34Hi Xani,
Thank you for reaching out. We understand how concerning this must feel, especially when you were expecting your refund and have not yet seen it reflect. Getting clarity on your funds is important, and we take this seriously.
We have reviewed your account and can confirm that your refund has now been approved and processed today. Based on this, the funds should reflect in your bank account within 3 to 5 working days, depending on your bank’s processing times.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how concerning this must feel, especially when you were expecting your refund and have not yet seen it reflect. Getting clarity on your funds is important, and we take this seriously.
We have reviewed your account and can confirm that your refund has now been approved and processed today. Based on this, the funds should reflect in your bank account within 3 to 5 working days, depending on your bank’s processing times.
Kind regards,
Mweb Team
Mweb's reply18 Jun 2026, 10:34
Official
Hi Xani,
Thank you for reaching out. We understand how concerning this must feel, especially when you were expecting your refund and have not yet seen it reflect. Getting clarity on your funds is important, and we take this seriously.
We have reviewed your account and can confirm that your refund has now been approved and processed today. Based on this, the funds should reflect in your bank account within 3 to 5 working days, depending on your bank’s processing times.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how concerning this must feel, especially when you were expecting your refund and have not yet seen it reflect. Getting clarity on your funds is important, and we take this seriously.
We have reviewed your account and can confirm that your refund has now been approved and processed today. Based on this, the funds should reflect in your bank account within 3 to 5 working days, depending on your bank’s processing times.
Kind regards,
Mweb Team
's updateReviewer Update
18 Jun 2026, 10:45You phoned me on Monday saying it was processed on Sunday? How the **** does that communication work? Why would you say that and then give me this lie you responded with? What is the truth? You **** blatantly to me over a recorded phone call. I want my ****ing money. You useless *******. You have messed us around and think apologies will fix the abhorrent incompetence you have shown. Sorry means ****** all.
's update18 Jun 2026, 10:45
Reviewer Update
You phoned me on Monday saying it was processed on Sunday? How the **** does that communication work? Why would you say that and then give me this lie you responded with? What is the truth? You **** blatantly to me over a recorded phone call. I want my ****ing money. You useless *******. You have messed us around and think apologies will fix the abhorrent incompetence you have shown. Sorry means ****** all.
Mweb's replyOfficial
18 Jun 2026, 11:21Hi Xani,
We understand how upsetting this situation feels, especially with the conflicting information you’ve received and the urgency of getting your refund. It’s completely understandable that this has caused frustration and confusion.
To provide clarity, your refund has now been fully finalised and issued today. This is the confirmed status on your account. Based on this, the funds will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
Kind regards,
Mweb Team
We understand how upsetting this situation feels, especially with the conflicting information you’ve received and the urgency of getting your refund. It’s completely understandable that this has caused frustration and confusion.
To provide clarity, your refund has now been fully finalised and issued today. This is the confirmed status on your account. Based on this, the funds will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
Kind regards,
Mweb Team
Mweb's reply18 Jun 2026, 11:21
Official
Hi Xani,
We understand how upsetting this situation feels, especially with the conflicting information you’ve received and the urgency of getting your refund. It’s completely understandable that this has caused frustration and confusion.
To provide clarity, your refund has now been fully finalised and issued today. This is the confirmed status on your account. Based on this, the funds will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
Kind regards,
Mweb Team
We understand how upsetting this situation feels, especially with the conflicting information you’ve received and the urgency of getting your refund. It’s completely understandable that this has caused frustration and confusion.
To provide clarity, your refund has now been fully finalised and issued today. This is the confirmed status on your account. Based on this, the funds will reflect in your bank account within 3 to 5 working days, depending on your bank’s processing timelines.
Kind regards,
Mweb Team