ES
Ettienne S
1 reviews | Active since Mar 2016
10 May 2026, 20:31
Mweb is a failure as a service provider
********** service. I have app**** to port my Telkom number to Mweb. It has been 7 months and still nothing. They confirmed receipt of my requested documentation. When I try to find anything out, they just keep saying it is pending and will take 21 working days and that someone will get back to me. Which never happens. And so 21 days turned into more than half a year with no help or porting. I am so disappointed at how they treat a customer of 20 years. I will be cancelling my contract.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
11 May 2026, 10:02Hi Ettienne,
Waiting seven months for a number port after submitting all the required documentation, especially as a long‑standing customer of 20 years, is understandably exhausting and deeply disappointing. We recognise the patience you’ve shown throughout this process and appreciate your loyalty, which makes this experience particularly concerning for us. This is not the standard of service we aim to provide.
We’ve requested the team handling VoIP porting to urgently follow up on your case and to provide you with email feedback as soon as possible so there is clear communication on what has delayed the port and what the next steps are to resolve it.
Your experience and feedback will be shared with our Service Quality Team for review, as situations like this require immediate attention and process improvement, especially for loyal customers.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Waiting seven months for a number port after submitting all the required documentation, especially as a long‑standing customer of 20 years, is understandably exhausting and deeply disappointing. We recognise the patience you’ve shown throughout this process and appreciate your loyalty, which makes this experience particularly concerning for us. This is not the standard of service we aim to provide.
We’ve requested the team handling VoIP porting to urgently follow up on your case and to provide you with email feedback as soon as possible so there is clear communication on what has delayed the port and what the next steps are to resolve it.
Your experience and feedback will be shared with our Service Quality Team for review, as situations like this require immediate attention and process improvement, especially for loyal customers.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 10:02
Official
Hi Ettienne,
Waiting seven months for a number port after submitting all the required documentation, especially as a long‑standing customer of 20 years, is understandably exhausting and deeply disappointing. We recognise the patience you’ve shown throughout this process and appreciate your loyalty, which makes this experience particularly concerning for us. This is not the standard of service we aim to provide.
We’ve requested the team handling VoIP porting to urgently follow up on your case and to provide you with email feedback as soon as possible so there is clear communication on what has delayed the port and what the next steps are to resolve it.
Your experience and feedback will be shared with our Service Quality Team for review, as situations like this require immediate attention and process improvement, especially for loyal customers.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
Waiting seven months for a number port after submitting all the required documentation, especially as a long‑standing customer of 20 years, is understandably exhausting and deeply disappointing. We recognise the patience you’ve shown throughout this process and appreciate your loyalty, which makes this experience particularly concerning for us. This is not the standard of service we aim to provide.
We’ve requested the team handling VoIP porting to urgently follow up on your case and to provide you with email feedback as soon as possible so there is clear communication on what has delayed the port and what the next steps are to resolve it.
Your experience and feedback will be shared with our Service Quality Team for review, as situations like this require immediate attention and process improvement, especially for loyal customers.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to assist.
Kind regards,
Mweb Team
ES
Ettienne S's updateReviewer Update
19 May 2026, 23:42More than a week later and no official communication or feedback. All I can say is wow. That is what their clients mean to them.
ES
Ettienne S's update19 May 2026, 23:42
Reviewer Update
More than a week later and no official communication or feedback. All I can say is wow. That is what their clients mean to them.
Mweb's replyOfficial
20 May 2026, 09:33Hi Ettiene, We understand your frustration, especially after waiting more than a week without receiving the level of communication or feedback you expected. Extended silence while waiting for assistance can understandably leave you feeling overlooked and unsupported. Our VoIP Team is actively working on the matter and continuing with the necessary investigation from their side. Feedback will be provided as soon as further progress or confirmed updates become available. We appreciate your continued patience while the team works toward resolving this for you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 May 2026, 09:33
Official
Hi Ettiene, We understand your frustration, especially after waiting more than a week without receiving the level of communication or feedback you expected. Extended silence while waiting for assistance can understandably leave you feeling overlooked and unsupported. Our VoIP Team is actively working on the matter and continuing with the necessary investigation from their side. Feedback will be provided as soon as further progress or confirmed updates become available. We appreciate your continued patience while the team works toward resolving this for you. Kind regards,
The Mweb Team
The Mweb Team