Mweb is a Dissappointment

Item: Mweb
Rating: 1
Author: Faith M

Very Poor Bad Service

I ordered wifi frm mweb, last week tuesday 07/04/26 received my router thursday 09/04 am, received login detailas which were not connecting, friday after work at abt 5pm i called to speak to a technician, i ws holding for more than 30min i was furious i paid the R250 for admin and now for 2days no connection. I sent email to request cancellation friday i was told it was escallated. Monday 13th i follow up on the cancellation it was not done, tuesday 14th i call again and it qas logged nd i got a ref number, wed 15 i get sms i must pay R2700 due to early cancellation REALLY!!! I am soo furious they failed me yet they charge me

I asked them is this the service they provide to their customers when they hv a problem no Technicians available to report to ??????? Very dissappointing

Helpful (0)

Replies (1)

Mweb's replyOfficial

17 Apr 2026, 12:39

Hello Faith. We hear your frustration, and we understand how unacceptable this experience has been from installation through to cancellation and billing concerns. *** has already been logged after one of our support agents successfully connected to your chat session earlier today. The matter has been escalated to the relevant team for immediate action in line with your request, and they are currently reviewing the service activation, cancellation handling, and associated billing.
We also acknowledge your concerns around delays in reaching technical support and the impact this has had on your experience. This has been flagged alongside your case for internal review. The assigned team will revert to you directly with a clear outcome and next steps as soon as the investigation is complete.

Kind regards,
The Mweb Team

Mweb's reply17 Apr 2026, 12:39

Official