MWEB is a disgrace and embarrassment for South Africa!!

MWEB must be the worst services company in South Africa, from the CEO, Manelisa Mavuso, to all of his customer-facing departments. This is my second bad experience and I was hoping the first time it was more an exception than the rule but boy was I wrong. I had fiber terminated in my house and just needed to be activated. Frgofoor their fibre partner did so within a few days. I app**** on the 25th of November and almost a month later MWEB still did not enable the service or deliver the router needed to access the service. On the 25th with my application, they immediately deducted money from my account for them to process the order. This is a rip-off and no matter who you contact from top to bottom they will ignore you. Call, mail, social media, none is important to them. What a bunch of *********** people. Get a consultant and perform a journey-mapping exercise idiots. They don't reply here or anywhere else; they don't deserve to be part of the South African economy. If *********** had a name it would be MWEB!!