MWEB is a Disaster and has Non-Existent Service!

NEVER EVER AGAIN! will I use or recommend MWEB for any services. They are utterly and totally useless and disappointing. You can't complain about service, because there is NO service AT ALL! I heard people recommending me to use fibre wifi and some mentioned that MWEB was a good provider, but they probably used MWEB many years ago, because they are up to nonsense as of now. On March 31st 2025 I requested cancellation of my current provider, and quickly signed up and picked out a package with MWEB. They were quick to accept it and give me a debit mandate form and got everything underway, and said the order is being processed. Everywhere they also stipulate that I must use their fantastic 'APP' for updates and to check all my details and all that jazz. I downloaded the app and then it started. Couldn't Log In, because the info wasn't right. Eventually after a while I tried again and got restricted access, still till currently as of writing this there are no packages or things being charged to my account. I tried getting in contact with them multiple times and ways, I tried calling (you wait forever on the line then some lost soul eventually contacts you and says they'll look into it then you wait on the line forever again, I spent nearly probably 2 hours in total on multiple phone calls trying get in contact to no avail.) I tried their stupid app/WhatsApp, you talk to an AI chat bot to assist you, then it eventually puts you through for an agent, you then wait for an agent to respond, but they never do. Surprising isn't it. I tried emailing their 'feedback email that is said to be where you contact them to ask for help, lodge complaints and or manage your account stuff. (I contacted them on 5 April, Saturday first telephonically then via email to request to cancel my account and package, because I had enough of their POOR POOR POOR service, but guess what? They still don't respond even as of writing this.) Eventually the fibre supplier of the town I'm at phones me on Monday 7 Apr, 2025 to confirm with me if MWEB had installed anything yet and if all is right to procede. I told the agent "No, they haven't gotten back to me I tried multiple times and ways, but they aren't responding. I no longer wish to proceed with this please cancel it. Evotel were swift with cancelling the order on their side, but still MWEB is able to send me no reply emails to say the order is being processed and is going to be approved by the supplier(Evotel), but Evotel already cancelled it for me. Now they are sending me snotty no reply emails that I am in arrears, because payment for setup was unsuccessful. I know I cancelled the debit order early on a few days ago, and disputed with my bank to pull back the payment. So MWEB wants your money, but won't tell you a thing of what's happening and don't dare contact them, they won't respond. You are totally on your own if you are using them. I am writing this review to warn people of this ****-level of service. Hopefully things can get sorted out soon, but as of writing this I'm still waiting to get out.