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Bob S
1 reviews | Active since Jan 2010
02 Jun 2020, 11:14
MWEB is a disaster
MWEB is a disaster. Upgraded from ADSL to Fibre. Now have 2 accounts - my old one with my old email address, fax no, emails, etc and a completely new one. Phoned their 3 published numbers but can't get through to client services on the phone to sort it out. Have repeatedly been through the process of putting in my ID, verification and tried "push 1 for...., etc" and held on for ages but can't get customer services.
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Bob S's updateReviewer Update
05 Jun 2020, 17:51Eventually spoke to someone at customer service and was assured that someone would call me and resolve the problem. Still heard nothing and paying for two parallel accounts
BS
Bob S's update05 Jun 2020, 17:51
Reviewer Update
Eventually spoke to someone at customer service and was assured that someone would call me and resolve the problem. Still heard nothing and paying for two parallel accounts