KM
Kedibone M
1 reviews | Active since Oct 2020
04 Jun 2026, 13:08
Mweb is a ****
Held the phone for over an hour, unreachable on the app of the site, I want my money back
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
04 Jun 2026, 13:20Hi Kedibone, we understand your frustration. Spending over an hour on hold and then being unable to get assistance through the app or website is understandably disappointing, especially when you're trying to resolve an urgent matter.We'd like the opportunity to look into this for you and understand what has led to your request for a refund. Please send us a private message with your account details, and we'll review the matter and assist with the next steps.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 13:20
Official
Hi Kedibone, we understand your frustration. Spending over an hour on hold and then being unable to get assistance through the app or website is understandably disappointing, especially when you're trying to resolve an urgent matter.We'd like the opportunity to look into this for you and understand what has led to your request for a refund. Please send us a private message with your account details, and we'll review the matter and assist with the next steps.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
10 Jun 2026, 17:07Hi Kedibone,Thank you for the update.We can see that you were unable to reach our billing team, and we understand how frustrating that can be when you're trying to follow up on a refund.Kindly send us your account number via private message so we can locate the account, review the balance in question, and follow up with the billing team on your behalf regarding the refund status.Once we have your account details, we'll be able to investigate further and provide the appropriate feedback.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Jun 2026, 17:07
Official
Hi Kedibone,Thank you for the update.We can see that you were unable to reach our billing team, and we understand how frustrating that can be when you're trying to follow up on a refund.Kindly send us your account number via private message so we can locate the account, review the balance in question, and follow up with the billing team on your behalf regarding the refund status.Once we have your account details, we'll be able to investigate further and provide the appropriate feedback.Kind regards,
The Mweb Team
The Mweb Team
KM
Kedibone M's updateReviewer Update
11 Jun 2026, 12:52Here is the account number ***3
KM
Kedibone M's update11 Jun 2026, 12:52
Reviewer Update
Here is the account number ***3
Mweb's replyOfficial
11 Jun 2026, 13:53Hi Kedibone,
Thank you for providing the details, we appreciate you taking the time to share this with us.
It appears that an EFT payment was made in error to Mweb Account ID: ***3, which relates to your VR service under Account ID: ***7.
To proceed with the refund, please send a Bank Confirmation Letter to ***.
When emailing, kindly include:
A screenshot of your Hello Peter review
A note in the email body stating that this is a “refund request for an EFT payment made in error on Mweb Account ID: ***3 for the VR service under Account ID: ***7”
Once the email is received, the request will be logged and taken forward.
Kindly reach out via a direct message on Hello Peter once the email has been sent, and we’ll gladly provide further support.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
It appears that an EFT payment was made in error to Mweb Account ID: ***3, which relates to your VR service under Account ID: ***7.
To proceed with the refund, please send a Bank Confirmation Letter to ***.
When emailing, kindly include:
A screenshot of your Hello Peter review
A note in the email body stating that this is a “refund request for an EFT payment made in error on Mweb Account ID: ***3 for the VR service under Account ID: ***7”
Once the email is received, the request will be logged and taken forward.
Kindly reach out via a direct message on Hello Peter once the email has been sent, and we’ll gladly provide further support.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 13:53
Official
Hi Kedibone,
Thank you for providing the details, we appreciate you taking the time to share this with us.
It appears that an EFT payment was made in error to Mweb Account ID: ***3, which relates to your VR service under Account ID: ***7.
To proceed with the refund, please send a Bank Confirmation Letter to ***.
When emailing, kindly include:
A screenshot of your Hello Peter review
A note in the email body stating that this is a “refund request for an EFT payment made in error on Mweb Account ID: ***3 for the VR service under Account ID: ***7”
Once the email is received, the request will be logged and taken forward.
Kindly reach out via a direct message on Hello Peter once the email has been sent, and we’ll gladly provide further support.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
It appears that an EFT payment was made in error to Mweb Account ID: ***3, which relates to your VR service under Account ID: ***7.
To proceed with the refund, please send a Bank Confirmation Letter to ***.
When emailing, kindly include:
A screenshot of your Hello Peter review
A note in the email body stating that this is a “refund request for an EFT payment made in error on Mweb Account ID: ***3 for the VR service under Account ID: ***7”
Once the email is received, the request will be logged and taken forward.
Kindly reach out via a direct message on Hello Peter once the email has been sent, and we’ll gladly provide further support.
Kind regards,
Mweb Team