Mweb is ***

I have been paying my account every month however on the 1 April 2026 I woke up to no internet. Upon calling Mweb I was advised that my account was suspended, I am being sent to sales department to be recaptured.

The below happened and I had to call again the following day. Call was answered after an hour of holding. Account was recaptured and I was back online.

I then received a call on Tuesday the 7 April and I was transferred to billing department as the person I was talking to was shocked as to why was I disconnected and charged R250 to be recaptured. Call got disconnected.

Been trying to chat to someone ever since with no luck. Friday 10 April I received an sms stating my account is suspended due to non payment. Called spoke to Thembi who dropped the call on my ear after holding for an hour.

I tried the live chat again and went through to Carlo, who clearly said I just need to pay the R250 because my details were recaptured why he didn’t care ( evidence attached).

Then called after holding for 1 hour 30 minutes Lwando answered. He explained account as suspended on the 11 February I made a payment on the 9 February 2026, account suspended after payment was made ( Mweb: Your service has been disconnected due to non-payment. Get reconnected within 30 minutes, simply make a once-off payment via https://pay.mweb.co.za. Already paid? Please ignore this message.) I ignored the message as the payment was done already. When I paid for February it was termination fee was I aware No.

Then I am being charged R250 because my account was suspended for over a month while I am not even aware my account was suspended.