aE
abdul E
1 reviews | Active since Oct 2015
18 Jan 2016, 13:12
mweb is .....
I have the uncapped ADSL +line for R350 a month and R100 a month for show max now I phoneed in to ur call center to ask if mweb can send my ADSL line back to telkom as I am doing a Number change and when the number change was done I would send the ADSL line back to MWEB the agent was at no help at all he is like he have to email me a Forum I need to full in I tell him I have a phone so tr is no way I can print the forum to write on it and all he say is that's the only way that is unacceptable he didn't try anything else to help me so wat I tink I'll do is I'll put in my 30days note and cancel my MWEB and I'll et telkom be my ISP as well cz MWEB is no help at all its not like I am moving out my house its just a number change
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Mweb's replyOfficial
18 Jan 2016, 14:13Hello AK212226,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to look into.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to look into.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 Jan 2016, 14:13
Official
Hello AK212226,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to look into.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been brought to the attention of the relevant department to look into.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,