Mweb intolerant of people with disabilities.

Back in the day, we were one of Mweb's early big black box customers, they used to be one of the best ISP's in the country but seems like that is not the case anymore.

Recently we moved to Port Elizabeth - I opted for their 100Mbps FTTH deal, seeing that I trusted the brand.

1. They claim that they delivered my router to the new address, we were 400km away at the time, so currently the router is just missing - nobody can tell me where it is.

2. We relocated to new premises soon after (long story), I've been waiting close to three weeks for the relocation of my Fibre, currently, I have to pay for expensive LTE data as I work remotely.

3. They keep marking tickets as resolved, I was told this is their procedure even though nothing is resolved yet, the mark the communication as resolved.

4. To put the cherry on the cake, yesterday they phoned me, I've got a debilitating speech impediment, which I tried to explain to the agent from Mweb, which they seem to be intolerant about.

Expected me to verify hundreds of details after the phone after I explained my situation and after I started struggeling to speak, the lady kept on asking me if I am still on the line.

They would have emailed me back instead, but its almost been 24 hours, no communication.

5. Now I am trying to cancel my contract since I am not receiving any help, no service while being discriminated against due to my speech impediment, now I am expected to pay cancellation fees, R2300 for installation, R575 for setup and R519 for the router I didn't receive. Note that this was an existing FTTH line which the installer basically just had to switch on, for R2300???

Surely all of this is unacceptable? I am forced to move to another ISP just to get my connectivity sorted out, this will likely happen early next week, why's Mweb unable to assist me?