MWEB INTERNET PROVIDER UNDER TERRIBLE SERVICE

People do not consider mweb as your internet provider Do not know where to start mweb internet provider is really the worst I ever deal with their service is c--p Ask for an upgrade to LTE they send it, after I received it in 4 day they just activate the modem I was not even plugged in cause half of the month was still on my ASDL that I payed for. Something did not work no signal after a lot of calls they said must put my cell sim in so it did not throw away the signal. They sent me a faulty sim card if you phone them you must tell them what to do you must wait a week for the sim or 21 days if the modem is faulty they do not replace it no you must sit without internet. Phone the number wait up to 15 minutes & 20 minutes on the phone just tell you they can't help you wrong place will put you thru then wait again till someone want to answer. If you get someone on the you have to explain the whole problem the they cut you off and you have to start all over again and explain all over again to the next person who answer. They resend me a new sim card put it in phone for setup wait 20 +minutes again tell you it will activate in 48 hours, 48 come and go no internet phone again 15 minutes now it is the towers and there is no signal were I am. Out of the blue Telkom phone me and check they didn't even do a sim swap Telkom did the sim swop there and then and setup the modem when my bill came I have to pay for the sim swap after they provide me with a faulty sim. Now after a month decided to upgrade to higher LTE Week before end October phone to upgrade they stated I was upgraded. Beginning 1st 5 days in November nothing write e-mail after e-mail phone wait 54 minutes after big hoo-ha yes they will fix it on the 8th get sms it is activated to the new LTE check by usage page stay the same, phone again 15 to 25 minutes no wait 48 hours write e-mail again bad service ,do not download anything but upgrade on software , check a few times my account show correct gigs, but the usage page not, stay the same LTE gigs now phoned again yes will fix it. Mweb phone back it’s now fixed, no! Usage page stay the same confirm again yes you are on the correct gigs. Ok fine go on thru the month 29th Nov Decided to download cause after checking have mos now the correct gigs, half way thru the download cuts out on the gigs that the usage page show 0, now lose 34 gigs again write e-mail phone again by now they even bill me for the month I never had of the higher gigs, talk to the first person yes they will check into it will phone me back, after a day a lady phone me back it is now fixed and bill is corrected again the usage page stay the same, phoned again,4th December 2019 they cut me off, try 3 time on the 3rd the person told me she can't help the LTE lady is out for lunch I asked for the manager no she cannot help she going for a meeting no she will phone me this is now the 5th 18h00 still no call and problem still not fixed still have not higher gig internet to use on dstv and netflix . I am blinded by contract if this goes on I will terminate the contract and will not pay for the modem I have all the proof of all the mails I wrote to then and they did not stick to the agreement next step consumer counsel They want you money but do not want to give the service There service is worse than terrible Mweb management do not care why will their employees care.