MWEB Internet Not Restored Two Weeks After Payment - Unacceptable Service

I am extremely dissatisfied with the level of service I’ve received from MWEB.

My account was disconnected due to an arrears balance of approximately R120 – a relatively small amount. I promptly paid the outstanding balance, yet two weeks later, my internet connection has still not been restored.

Despite daily attempts to follow up via your online chat support, I have received no resolution, and no clear timeline for when the service will be reinstated. Each interaction ends with empty reassurances and no progress. This is completely unacceptable and shows a disregard for paying customers.