Mweb Internet - my honest experience

I have been with mweb for years, but what they do is that the just on the whim decide to up the prices, this wasnt't an issue until in Novmeber last year when the informed me they would increase my fiber speed at no extra charge, come december I saw another missive saying they were increasing my fees, I felt so short changed and upset. It seems mweb beleives we are incapable of thinking, After this the next logical thing for me was to tell mweb of service termination - mind you I have a month to month contract- that was on the 4th of December. The told me they need oIine full month to terminate the contract and they said a calender month - a calender month to me means a full 31 days but the agent said no. It means that my contract can only be terminated end of January - I thought my contract would end on 4th of January.

Since then my service has been down more than 4 times, and in the last 7 day at least 3 times and when I call they put me a a sharecall and tell me I am number 18, 22 or 26. I have never had a return call from them during this time.

Earlier when I had communication with them I asked why I am having such issues, and my only conclusion is that they are making me feel their might since I said I want to cancel the contract.

No once have I had service people come to check if the infra structure is alright yet they service seems to be up and running on a whim. Is this the kind of service we expect from Mweb.

I intend taking this up with Icasa and the Ombudsman - they need to justify why apparently after service cancellation intention, I suddenly have a mountain of connectivity issues with my fiber.