Mweb internet hosting provider unreachable to close account.

I have subscribed with Mweb for a while now, but due to changes I need to close my account with them. I have tried to look for a cancelation button or page on their website but nothing like that is available. The only thing you can do is to transfer their services. I have tried to call them to which you have to go through a whole exhausting process, then you sit and wait for over 20 to 30 minutes at a time, to then get cut off! I have tried contacting them on the chat button on their website but to no avail. I dont know how else to reach them and it's now become frustrating. Really disappointed with Mweb that you cant cancel as easy as it is to join.