GO
Gideon O
1 reviews | Active since Jun 2016
08 Jun 2016, 08:34
Mweb Internet Customer Services
<p>our company uses mweb internet for our ADSL and has been down for 2 days . I called the customer service number and i have been on no 60 for the past 2 hours. This is not the way to do business as our entire business relies on internet access. </p> <p> </p>
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
08 Jun 2016, 13:59Good day
Our support team have tried to call you since this complaint was posted but was not able to reach you.
We have since sent you an email to obtain alternate contact info and contact time.
Please reply to the email as soon as possible that we may assist in getting this matter resolved for you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply08 Jun 2016, 13:59
Official
Good day
Our support team have tried to call you since this complaint was posted but was not able to reach you.
We have since sent you an email to obtain alternate contact info and contact time.
Please reply to the email as soon as possible that we may assist in getting this matter resolved for you.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
09 Jun 2016, 12:06Good day
As discussed with our client services representative, this matter has since been resolved.
We would like to apologise for your frustration and we're happy that the connection is back up.
Thank you for bringing this to our attention, we appreciate you doing so.
Should you require any assistance in future, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply09 Jun 2016, 12:06
Official
Good day
As discussed with our client services representative, this matter has since been resolved.
We would like to apologise for your frustration and we're happy that the connection is back up.
Thank you for bringing this to our attention, we appreciate you doing so.
Should you require any assistance in future, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,