CS
CHANTEL S
1 reviews | Active since Apr 2018
20 Apr 2018, 19:15
MWEB Internet connectivity sucks !!!!
This is now officially the 3rd time we logging a query (WE PHONED THE TECHNICAL LINE TWICE THIS MONTH) regarding our slow or let me rather sayc NO Connectivity we paying almost R1400 per month for nothing today is the 20th of the month and we didn't even use 18% we cannot watch or connect with anything for the last 3 - 4 weeks no one even have the decency to phone back ..... I never expected this bad service from a well establish company like Mweb I will be logging a formal complaint on Hello-peter and will also be looking for another service provider that can and want to resolve client concerns. THIS IS SHOCKING AND UNACCEPTABLE SERVICE ....
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Mweb's replyOfficial
23 Apr 2018, 13:48Good day CHANTEL@
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply23 Apr 2018, 13:48
Official
Good day CHANTEL@
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,