Mweb Internet: Billing & Accounts.

We've cancelled 1 contact in September'20 at our old address. A new fibre line,a new contrac,at a new address were created. We waited 3 months for the activation of the internet/wifi. During that period we're billed for both sites with no service. Till this month our debit order from Mweb still reflects 2 amounts. No one can be contacted at their offices to try and rectify our account. They don't reply to our emails and our comments on Mweb's helpline. We've stopped the debitorder from our side to get any action from Mweb. All bad service is today accredited to "Covid"