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faadhil M
1 reviews | Active since Jan 2018
25 Mar 2018, 17:04
Mweb internet always disconnecting
For the past few weeks my line been dropping and my internet light disappeared or turns red. I been monitoring this for the last two weeks and everyday this happens. The router is not faulty because my internet works . You guys are not investigating the fault correctly But rather keep restarting my modem and refreshing the line to temp fix this issue. I am planning on canceling my contract with you guys. i never had problems for the last 3 years now but now its happening.
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Mweb's replyOfficial
26 Mar 2018, 14:35Good day faadi786
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Mar 2018, 14:35
Official
Good day faadi786
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,