Mweb Installation - Bad Service

We app**** for an Mweb fiber line. After waiting for the prescribed period for the installation to be done, technicians began with the installation then stopped halfway through, claiming that there was a technical problem. After several attempts to call, we were eventually told to log a request on the website. THIS DOES NOT WORK! You are requested to make a selection from a dropdown menu - THE DROP DOWN MENU DOES NOT WORK and when attempting to proceed with the query, an error pops up to say - make a selection from the dropdown menu! This service is terrible! No one has any answers and the order status states "Order delayed due to a fault on the Fiber cable". For over a week! Other homes in the same area have operational Fiber we find this unacceptable! Surely an ISP should be more helpful! My son requires a steady internet connection as he is an online IT student and we have now been left WITHOUT internet for over a week!