Mweb Installation

Good day

in July I app**** for Mweb to be installed in my home. what looked like progress and installation started, has stopped since September, with no explanation. when I keep asking for feedback the just apologies and say they are on it. last week I then got an sms saying my installation was cancelled! I sent them an email and the apologized for the 100 times and said it was not cancelled. it is mid December now and I still don't have internet. im frustrated with such bad service.